At RentIt.bg, operated by DA Imoti OOD, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have under the General Data Protection Regulation (GDPR).
By using our website (www.rentit.bg) or contacting us, you acknowledge that you have read this Privacy Policy.
1. Data Controller
The controller responsible for processing your personal data is:
DA Imoti OOD
UIC: [Company Registration Number]
Office 519
5A Triaditsa Str.
Sofia 1000, Bulgaria
Email: office@rentit.bg
Phone: +359 899 616 773
Phone: +359 878 770 522
2. Who We Are
RentIt.bg provides personalized rental search and relocation assistance for foreigners moving to Bulgaria.
Unlike traditional real estate listing websites, we work directly with our clients to identify suitable rental properties based on their personal preferences, lifestyle, budget, and relocation goals.
Our services may include:
- Personalized apartment search
- Property market research
- Communication with landlords and real estate agencies
- Property viewing coordination
- Rental agreement review
- Relocation assistance
- Residence permit support
- Address registration assistance
- Utility setup guidance
- Company registration and freelance registration assistance
- Property purchase consulting
- Other relocation-related services
Providing these services requires us to process certain personal information.
3. Personal Data We Collect
Depending on how you interact with us, we may collect different categories of personal data.
Information You Provide
When submitting our contact form or communicating with us, you may provide:
- Full name
- Email address
- Telephone number
- Country you are relocating from
- Expected arrival date in Bulgaria
- Preferred area or neighborhood
- Monthly rental budget
- Number of bedrooms required
- Family information where relevant
- Additional housing requirements
- Information about pets (if applicable)
- Information relating to residence permit requirements
- Information concerning your relocation plans
- Information contained in your correspondence with us
Providing this information is voluntary but may be necessary for us to provide our services effectively.
Information We Collect Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Language preferences
- Date and time of access
- Pages visited
- Time spent on the website
- Referring website
- Cookies
- Analytics information
4. Why We Process Your Personal Data
We process your personal data for the following purposes:
- Responding to enquiries
- Contacting you regarding your relocation plans
- Identifying suitable rental properties
- Preparing personalized property recommendations
- Communicating with landlords and real estate agencies on your behalf
- Organising property viewings
- Reviewing rental agreements
- Assisting with address registration
- Assisting with residence permit procedures
- Providing relocation support
- Assisting with company or freelance registration where requested
- Providing property purchase assistance
- Improving our services
- Improving our website
- Preventing fraud and abuse
- Complying with legal obligations
We only collect the information that is reasonably necessary for these purposes.
5. Legal Basis for Processing
Under the GDPR, we process your personal data based on one or more of the following legal grounds:
Performance of a Contract
Where processing is necessary to provide the services you have requested.
Legitimate Interests
To operate and improve our business, communicate with clients, maintain security, and provide efficient customer service.
Consent
Where you voluntarily submit information through our website or consent to receive communications.
You may withdraw your consent at any time.
Legal Obligations
Where Bulgarian or European legislation requires us to retain or disclose certain information.
6. Who We Share Your Information With
We never sell your personal data.
Where necessary for providing our services, we may share your information with:
- Property owners
- Real estate agencies
- Lawyers
- Accountants
- Public institutions
- Residence permit authorities
- Utility providers
- Translation providers
- IT service providers
- Website hosting providers
- Cloud storage providers
- Government authorities where required by law
Only the minimum amount of information necessary for the specific purpose will be shared.
7. International Transfers
Some of our service providers may process data outside the European Economic Area.
Whenever personal data is transferred internationally, we ensure that appropriate safeguards are implemented in accordance with the GDPR.
8. How Long We Keep Your Data
We retain personal information only for as long as necessary to:
- provide our services;
- communicate with you;
- fulfil contractual obligations;
- comply with legal requirements;
- resolve disputes;
- protect our legal interests.
When personal data is no longer required, it is securely deleted or anonymised.
9. Cookies
Our website uses cookies to improve user experience and website functionality.
Cookies may be used for:
- remembering user preferences;
- website security;
- website functionality;
- traffic analysis;
- statistical reporting;
- improving website performance.
You may disable cookies through your browser settings.
Some website functionality may not work correctly if cookies are disabled.
10. Google Analytics and Third-Party Services
Our website may use services provided by third parties, including:
- Google Analytics
- Google Maps
- Embedded content
- Website hosting providers
These providers may collect technical information according to their own privacy policies.
We encourage you to review the privacy policies of those third-party providers.
11. Data Security
We implement appropriate technical and organisational measures designed to protect your personal information against:
- unauthorised access;
- accidental loss;
- destruction;
- misuse;
- alteration;
- disclosure.
Although we apply industry-standard security measures, no method of transmitting information over the Internet is completely secure.
12. Your Rights
Under the GDPR, you have the following rights:
- Right of access
- Right to rectification
- Right to erasure (“Right to be Forgotten”)
- Right to restrict processing
- Right to object to processing
- Right to data portability
- Right to withdraw consent
- Right not to be subject solely to automated decision-making
- Right to lodge a complaint with the Bulgarian Commission for Personal Data Protection
If you wish to exercise any of these rights, please contact us using the details below.
13. Children’s Privacy
Our services are intended for adults relocating to Bulgaria.
We do not knowingly collect personal information from children under the age of 16.
If we become aware that such information has been collected, it will be deleted without undue delay.
14. External Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
We recommend reviewing their privacy policies before providing any personal information.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our services, or our business operations.
The updated version will always be published on this page together with its effective date.
Your continued use of the website after any changes constitutes acceptance of the updated Privacy Policy.
16. Contact Us
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us.
DA Imoti OOD
Office 519
5A Triaditsa Str.
Sofia 1000, Bulgaria
Email: office@rentit.bg
Phone: +359 899 616 773
Phone: +359 878 770 522
If you believe your personal data has been processed unlawfully, you also have the right to file a complaint with the Commission for Personal Data Protection of the Republic of Bulgaria.